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PASS System Can't Start Error
This page relates to a specific error if you are experiencing the symptoms described then follow the instructions below. If you are having any other error please contact CustomerService.OPOS@cdcr.ca.gov and explain what happened, when it happened, and what device and web browser you are using.
Symptoms
After accepting the consent agreement at the start of the application by checking the box and clicking "Continue" you are returned repeatedly to the consent agreement page.
Instructions
We are aware of this issue and are trying to resolve it but we need more information. Please send us an email to CustomerService.OPOS@cdcr.ca.gov with the information listed below.
- Date and Time (of this page)
- 12/22/2024, 6:32 AM
- Session ID
- d71cd31e-6f35-476b-b094-aa756e46bb4f
- Browser Info
- Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
- Previous Page
- https://pass.cdcr.ca.gov/Application/Accounts/Login?ReturnUrl=/Application/Home/CantStartError&Attempt=2
- Cookie Info
- Enabled, Supported